Delivery & Returns
Delivery
- Free tracked delivery on every order.
- Carrier and service: [PLACEHOLDER]. Signed-for service on orders above £[PLACEHOLDER].
- Dispatch: . Dispatch days: [PLACEHOLDER].
- Packaging: [PLACEHOLDER].
- We deliver to the UK (including Northern Ireland and the UK islands) and the Isle of Man. We can't deliver to the Channel Islands, Gibraltar, BFPO addresses or anywhere else outside the UK.
On arrival
Refrigerate at 2–8°C on arrival.
Please report damage or problems as soon as possible, ideally within 48 hours, with a photo. This does not affect your statutory rights under the Consumer Rights Act 2015, including the 30-day right to reject faulty goods. [LEGAL REVIEW]
Cancelling and returning
You can cancel within 14 days of receiving your order without giving a reason — see section 7 of our Terms of Sale for how to cancel and the model cancellation form.
Opened pens can't be returned: the right to cancel does not apply to a sealed pen once its seal has been broken after delivery, for health protection reasons.
Return postage is paid by: . We refund within 14 days after we receive the goods back or you give us evidence of having returned them, whichever is earlier.
Faulty or damaged goods
If an item is faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 always apply, whether or not the pen has been opened. Email quoting your order reference.